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Clients
Comments
Dear All,
I just wanted to let you know that we had a safe flight back to
Canada and give you a feedback on our safari.
First of all: thank you so much for this fantastic trip! Everything
was organized perfectly. It was the most wonderful experience.
Especially the team was incredible. They made the experience a very
personal and memorable one. From the first moment we felt welcomed
and taken care of!
Our guides
were incredibly knowledgeable and always eager to explain the local
culture or whatever plant or animal we passed along the way.
Jackson was an excellent driver and a very observant guide. Most of
the times he spotted animals long before other drivers/ guides could
make them out! Always thinking one step ahead of what the animals
were likely to do next - so that we were always in the perfect
position to watch. Even after so many years of experience you could
feel his passion for the animals and nature. His knowledge of the
wildlife isn’t just absolutely incredible! His enthusiasm made this
trip an unforgettable experience for us.
Dani was
incredible as well. We learned so much about the just by listening
to him on our walk past the villages. And he got never tired of our
many, many questions...
Richard provided us with excellent food day by day - even in the
most remote areas he managed to whip up a delicious
three-course-dinner.
Before the trip I had a hard time deciding which company to book
with. In the end it was your untiring patience in answering all of
my questions and changing the itinerary again and again that led to
my decision. Now, after the trip I can only say that this was the
best decision!!
So: a great ASANTE SANA to Eastern Sun and we will definitely
recommend you to our friends! Please say thank you to the guys from
us.
Warmest regards,
Valerie
Edmonton Canada
> Thank
you guys, we would like to point that mrs. Laizer was our
point-of-contact as we planned a safari and hike up
> Kilimanjaro. Naturally when our flight
to Africa was
cancelled at the
> last minute (leading to a 2 day delay to our arrival) mrs. Laizer
was among
> our first phone calls. The same applied when our bags didn't make
the
> same delayed flight and were lost for nearly 6 days. laizer
handled
> both situations calmly and was able to juggle schedules and make
> everything work out in the end. She was positive, responsive, and
> creative in her approach to addressing our various delays.
>
> The safari and hike
were both great, however, without the help and
> support of mrs. laizer none of this could have happened for us.
>
> Our adventure continues as we travel around the world yet I don't
> expect this level of customer service or professionalism for the
> remainder of our trip.
>
> Thank you for hiring high quality office staff. She was as
> important to us as any of the field talent. We will sing praises
of
> Eastern Sun safaris and laizer to friends, family, and anyone
listening on
> the Internet.
>
> Best regards,
> Mike Orman
Dear
Saimon,
I just wanted to send an email to thank you and all the other
Eastern sun staff we worked with (Arnold, John, etc.). We all really
enjoyed our trip. We truly appreciate how accommodating you guys
was, whether it was a quick change in plans like coming down Kili
early or needing transport from one place to the next. If we have
any friends looking to visit Tanzania, we will definitely send them
your way, we all really enjoyed ourselves and were more than happy
to have booked our trip with you.
Thanks to you specifically for always being so responsive on email.
And I
would give all our guides from this last trip (John, Arnold)
friendliness, professionalism and fun!
Sincerely,
Melanie Matthew
USA
Dear
Saimon,
I wanted to take the time to tell you what a wonderful time my
daughters and I had on our safari....we saw so many animals...it was
beyond what I had ever imagined...much more than my prior trip to
Kenya...the accommodations were wonderful and the arrangements
perfect...everything happened the way it was planned. I think the
best part of our trip was our guide Larip...he was so nice and so
knowledgeable, he was able to both spot animals and tell us about
their behavior and what they were doing....He went above and beyond
to make our trip memorable and to make our wishes come true... He
was professional, polite, courteous and just nice to be
with....Thanks so much for your work in arranging this "Trip of a
Lifetime"...and my best to Larip....
Ellen Buzanoski
FL, USA
Dear All,
Hi Mercy,
Simon
Sorry it has taken me so long to contact you. I have finally settled back into my home life and caught up on things at work so can now send you the email I promised. Firstly, let me say how wonderful the trip was and how impressed I was with the service both You and Simon gave and of your new operation. I would also like to make particular mention that during the trekking side of the trip Arnold , Aloyce, Dixon and Julius were exemplary in their roles. Ilboru Lodge offered excellent facilities and was a delightful place to have as a base plus the owner’s, Art & his wife were both talented chefs and wonderful hosts. Also the clients also really enjoyed the experience at Wild Palm camp site, near Tarangerie.
Mercy and Simon, I will definately be recommending Eastern Sun Tours & Safari’s in the highest possible way
I. Arnold
info@trekandtravel.com.au
Dear All,
We are delighted to tell you that we have nothing but good things to say about Mercy and Eastern Sun Tours. We booked a 5 night, 4 day safari in the Ngorogoro Crater and the Serengeti National Park, Tanzania around October 2010. This safari was the highlight of a 8 week trip through Africa .
We found the company to be very friendly, helpful, honest and professional in all the dealings we had with them. Mercy speaks very good English and it was clear her main concern was that we had the best experience possible. Our company guide also spoke good English, was very knowledgeable and was actually the best guide we had over the several trips and safaris we did while in Africa .
The price Eastern Sun Tours offered was extremely competitive and we received everything and more than we expected. From our experience they seemed very honest and we would not hesitate to recommend them to you and any of our own family or friends visiting Tanzania .
Regards
James and Victoria Rowlandson
rolly2u@yahoo.com
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